Washing machine FAQs




How to fix Front load and Top load Washing machine issues


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10 things you need to know about Electrolux washing machines

  • What kind of detergent (powder or liquid) should I use for the front load washer?

    You need to use only detergent (powder or liquid) that are low suds specified for front load washers.

  • How do I know the washing powders that are displayed in the shops are low suds or high suds as there are so many brands out there?

    Any brand will do as you will know the washing powder is low suds which is normally specified on the packaging or represented with a picture of a front load washing machine in front of the packet or box.

  • How do I know if my clothes can be washed in cold water or hot water and what temperature should I use?

    Most of the clothing materials have a washing label which will inform you how to wash (cold or hot wash and the temperature to select if you are using hot wash). The label is inside the clothing.

    Especially, washing with lower temperatures has the added benefit of keeping vibrant colours brighter for longer. So, Electrolux washing machines give you exceptional deep cleaning results at temperatures as low as 30 degrees. This is because our patented UltraMix™ technology pre-mixes the water and detergent before it enters the drum, so detergent is fully dissolved and activated before it meets your clothes.

    Please find out more in our Fabric & Clothing Care Tips to choose the most suitable temperature

  • This is the first time I am using a front load washing machine, I notice that the washing cycle uses very little water unlike my previous top load washer, are my clothes clean?

    The front load washer uses a different washing system unlike top load washer which uses a lot of water to wash your clothing. All Electrolux front load washers have Automatic Level Control (ALC) which automatically adjust the water usage according to the wash load thereby giving you high water efficiency in every washing cycle. Our front load washers meet the requirements required under the Water Efficiency Labelling Scheme (WELS) practiced in Singapore and our washers are given the maximum 3 ticks under (WELS) which means “Excellence” in water consumption.

    So they use the perfect amount of water for each cycle and your clothes are still getting the deep clean they deserve.

  • Why should I need to separate my clothing (colour & texture) when I am using a front load washer?

    1st Reason:
    You need to separate the colour clothing from the white clothing because if they are washed together the white clothing will become off-white due to the colours released by the colour clothing during the washing.

    2nd Reason:
    We have dedicated washing programs for Cottons/ Synthetics/ Delicates/ Hand Wash/ Woolens/ Silk/ Bedding (option depends on the models selection) in the washing program knob. All the programs will have their own cycle of washing e.g. load size/ temperature/ spin speed and duration of washing for optimized washing performance. Therefore, if you are washing bath towels which are thick in texture and silk which is delicate and thin in texture, you cannot mix them to wash as the temperature/ spin speed/ duration of washing are different for best washing performance and to ensure optimal care for your precious laundry. The silk material which requires delicate washing may risk being damaged if you wash under cotton program.

  • What is the best way to wash delicate garments?

    All of our machines have programs specifically designed for a gentle care. For some of your precious pieces use the Delicate program. For even more delicate items like wool, Electrolux machines have a program designed for cleaning extremely delicate garments. They are so well designed and so gentle on your clothes, that they can be better for delicate fabrics than traditional handwashing. Which is why Woolmark Apparel Care, the industry expert in independent research and accreditation of woollen apparel care products since 1968, have certified our washing machines as safe to use on woollen delicates. Their guarantee ensures you can have confidence to machine washing items you only wash by hand.

  • What’s the difference between front-load washers and top-load washers?

    Top-loading machines have a lid on top and laundry is added from above. Front loaders have a door and laundry is placed inside the drum from the front. Front-loaders are increasing in popularity because not only do they save space, they are also more economical as they save on water, electricity and detergent.

    Please find more details in our comprehensive comparison between front-load washers and top-load washers.

  • Is a Front-load Washer More Reliable And Energy Efficient?

    What makes our front-load machines more durable and efficient is the motor.

    Our EcoInverter motor is not only energy efficient and quiet, it’s also so durable that it comes with a 10-year warranty.

    Specially designed drums also improve water flow during the cycle, which makes for even more efficient washing and shorter wash times.

  • Is front-load washers are more expensive?

    Front-load washers may seem at first more expensive, but their durability and energy efficiency save electricity and water bills in the long run.

  • What if my Electrolux washing machine breaks down?
    While breakdowns are rare, they cannot entirely be ruled out. In the unfortunate case of a breakdown, please call the Electrolux Service Centre to arrange for a technician visit. Once you have registered your purchase, the EcoInverter motor in your washing machine has a 10-year warranty, while all other parts have the standard Electrolux two-year warranty Otherwise, click register your product here.

    For more information on things to consider before buying a washing machine, check out our Washing Machine Buying Guide.
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